Dell laptop thunderbolt port not working. You might notice no lights or indicators on the dock itself.

Dell laptop thunderbolt port not working It is Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login screen, but work after login. Hi all, I have a Dell XPS 13 9370 laptop and since recently my Thunderbolt ports are not working anymore. @shawnb576 The right port is regular USB-C, not Thunderbolt, and therefore it won't work properly with a Thunderbolt Display that uses (and requires) a native Thunderbolt connection. HI, i purchased a dell laltitude 7420 and everything is good and suddenlly the left side type c port stopped working it doesn't charge the machine and doesn't detect devices but if i plug a phone it starts charging the phone. When I plug in the dock, the computer makes a sound like it is recognized, Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login screen, but work after login. But before assuming there's a hardware issue, make sure you've updated your This setup does not work at more than 4K@30Hz on this laptop whereas the spec of the laptop (display port 1. After turning it on today I realised both ports are down. 1 Message. If the device is not detected and is not working on another known-good computer too, the USB device is faulty. The fact that Thunderbolt isn't being used might also be why the Thunderbolt items are showing up as unknown or not showing at all. I believe to get into a Dell you have to use the F2 key on boot. Only thing I can think of why this isn't working. 12th Intel CPU (with driver?) should provide transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. To confirm you have a Thunderbolt port on your computer, display, or cable check for the Thunderbolt symbol next to or above the port or connector. When connecti This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. I've given up on the Thunderbolt ports by now. Check Thunderbolt Ports. @Tamas The right-side USB-C port does not support Thunderbolt, so if you connect the WD19TB there, it will run in USB-C backward compatibility mode. That's why you can only run a 4K 30 Hz display, whereas when using the dock in Verify that the setup for the Thunderbolt new connection or the Thunderbolt Controller is enabled. The 9520 also has a similar situation with the Wi-Fi card being 6e capable but not If the left-side Thunderbolt 4 (TB4)/USB-C ports on your Dell XPS 15 9510 are not working for data transfer or video output but are still charging devices, there are a few potential causes and troubleshooting steps you can To find out if your Dell Thunderbolt dock is compatible with your Dell laptop, check out our Dell Docking Compatibility guide (document available in English only). The external Monitor is connected using the Thunderbolt port on the computer. I have used this port for my keyboard, mouse and laptop cooler since purchase and now after the update it's no longer working. December 5th, 2019 07:00. Power Issues: Your Thunderbolt dock doesn't power on, leaving connected devices unresponsive. Thunderbolt (Previously Light Peak): Intel and Apple jointly developed the thunderbolt. Whether the issue lies within the ports, cables, LEDs, or connected peripherals, the following guide should help you fix I am using Dell Latitude 5430 and intend to connect to the 2nd display via USB-C, but it doesn't work. ; Download and I have a laptop XPS 15 9510. I have checked and the devices I've tested with work with different laptop. I plug my Latitude 7490 in and it's losing display, blinking display, losing connectivity Hi! So recently the second usb type-c port of my dell 5520 laptop has starting to have issues. Dell Computer Does Not Work With a Thunderbolt 3 Device. - Downgraded to bios to last working version, 1. Should I install any specific driver for that or is it a Hope someone can help. Check the connection to external monitors and ensure they are connected via HDMI or DisplayPort correctly. These have been working well so far. I can't tell from the Dell materials whether the docking station has to be plugged into a Thunderbolt port, but I'm pretty sure the laptop USB-C port is not Thunderbolt compatible. But I have a sneaking suspicion that it isn't working with Thunderbolt at all. The USB-C port is still working for power delivery, connecting memory stick, but doesn't work with external display. " A Port or Connector: On a Dell personal computer, it has either holes or a slot that matches the plug or device that you are connecting to the Port. Hi, I've had a similar issue with an IIYAMA screen that feature USB-C. I now have a working thunderbolt port again. You may encounter an issue where a Dell computer with a USB Type-C port does not support a connection to a Thunderbolt 3 device (such as a Dell Thunderbolt Dock Dell hasn't been much help, but I did get it working fine with a different USBc to USBc cable. The ports or connected to them devices were not touched so it's not the connection issue. Cause. So you have loaded the In my case when the first USB-C/Thunderbolt port was connected to the AC, and the second USB-C/Thunderbolt port to the monitor, it were not working simultaneously. I have used this port for my keyboard, mouse and laptop cooler since purchase Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login screen, but work after login. Ensure that you are connecting the docking station to a Thunderbolt-enabled port to utilize its full capabilities. Then I an get image on the monitor but USB peripherals connected to the monitor and My 9380 xps 13 last night stopped working on the left top USBC port. I had a monitor connected via HDMI and it was pushed off of the table it was on. No response on Windows 10 1803 and 1909 (stock image) My previous latitude 7390 and XPS machines both accept the adaptor and the dock and work on TB3. @jaycarey Adding to my suggestion above, if your USB-C port turns out not to have the required support, one option you can consider would be a dock that use "indirect display" technology called DisplayLink -- not to be confused with DisplayPort. field. For months, I used the corner port to connect a TB dock w/ an HDMI monitor, multiple USB devices, and a power supply. Why do my peripherals stop working after a power loss? Dell docks are designed to operate on AC power only and doesn't support power draw from the laptop. I've had a 2020 m17 R3 for the last month or so and until recently I've not needed to use the Thunderbolt port on the rear of the laptop but when I tried to connect my Note 20 Ultra to it, windows didn't recognise that anything was Why doesn't the Thunderbolt port on my Dell docking station work when connected to my laptop? The issue might be that the docking station is connected to a non-Thunderbolt port on your laptop. Updating Drivers and BIOS. de: Computers & Accessories) but nothing happens, the monitor says 'no signal'. I can get video from the Dell laptop if . Had to use another laptop (not Dell) to fix that. Dell Dock WD15, Dell Hi Guys, I was wondering if any of you guys have experienced my problem. I am all up to date with Dell/Windows/Intel drivers. One of the Thunderbolt ports on the left side does not appear to be working (and I don't think it has ever The "funny" thing is that I couldn't update the WD19TB's with the Dell laptop on either USB port. S. 0. @AdirH if your adapter just has a single HDMI output, it wouldn't tap into actual Thunderbolt 3. The port's appearance is physically the same as miniDP (DisplayPort). For information on functional limitations with laptops from other manufacturers compared to Dell laptops, refer to our Dell knowledge base Hi, The left side port of my out of warranty February 2023 Dell XPS 15 9510 are not working. On the 5570, the My laptop is showing one Thunderbolt controller in Device Manager under System devices. 5. Browse to the Dell Drivers & Downloads page. 1 (worked) During the flashing process you'll see it mention things like "flashing USB PD controller". I have a follow up question now. The charger wont work if plugged into it, a mouse won't work. If I understand correctly, the ports on the left of the laptop (with the little lightning bolt next to them) are thunderbolt ports; the one on the I have a laptop XPS 15 9510. Hi all, I bought the computer two weeks ago. When connecting devices in this video, we'll clear up some common misconceptions, answer common questions and provide solutions to the most common issues associated with improper use of these two ports. The power LED indicates that the link has been established but the device is not recognized or disappears as soon as you I've tried manually re-installing the Thunderbolt software, verifying the BIOS thunderbolt settings were enabled. You can find the configuration options in the BIOS path: System Configuration > USB/Thunderbolt Configuration Yes, the USC-C on my machine is also thunderbolt 3 with Half bandwidth (which means that the thunderbolt speed is a bit slower than regular thunderbolt 3) But sadly, that have nothing to do with my current problem, All So I cant connect my my U4021QW via Thunderbolt port anymore which disables me from having max resolution and max screen refresh rate. Affected Platforms: Dell Thunderbolt Dock TB15; Dell Thunderbolt Dock TB16; Hi @RickyGao welcome to this free user-to-user Alienware laptop discussion forum. ; Browse to Thunderbolt Adapter Configuration, and select Enable Thunderbolt Technology Support, Enable Thunderbolt However now my Thunderbolt port is not working. SimplyKim253. Everything was working properly last time I used my laptop. After When I boot up the laptop and get to the Windows login screen, the mouse and keyboard connected to the dock do not work (the monitor does). 0. I did not try resetting the bios to default. If you are using Thunderbolt devices such as external hard drive,: Identify Thunderbolt ports, indicated by a lightning bolt symbol. You might notice no lights or indicators on the dock itself. It would just be a regular USB-C adapter, in which case the Thunderbolt software/drivers and firmware wouldn't even come into play. The power LED indicates that the link has been established but the device is not recognized or disappears as soon as you try to access it. However, they are not the same and their differences can cause frustration. ; To save and leave BIOS Setup, press F10 or Save. In A Port or Connector: On a Dell personal computer, it has either holes or a slot that matches the plug or device that you are connecting to the Port. The user guide shows that I can not use this port for charging (" Connecting a USB Type-C power adapter to this port does not To verify if the USB device is faulty, unplug the USB device from the computer and plug it into another computer. Why does my Thunderbolt 3 device not work with Dell's XPS laptops? In some cases, the Thunderbolt 3 device does not work properly with the Dell XPS 13 and XPS 15 laptop. I have also purchased the TB16 dock and it is not recognized at all. Contact the device manufacturer to check the warranty status and find out repair options for the USB device. Figure 1. If I plug the mouse or the keyboard directly to the laptop, they work. I have updated BIOS and chipset but no luck. To find out if your Dell Thunderbolt dock is compatible with your Dell laptop, check out our Dell Docking Compatibility guide (document available in English only). The ports or So, I had an external Dell monitor as my second display connected via CalDigit TS3 plus (via Thunderbolt 3 port) and it worked fine for ~2 years. I have only had this laptop about a month, and the 2nd left-side USB-C / TB3 port has stopped working. I purchased a Dell Inspiron 5406 i7 laptop which comes with USB Type-C Display Port. . Posts. Hey Art, You could check to see that the port is enabled first in the BIOS. When the BIOS is set Thunderbolt ports and USB C ports are similar in many ways. Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login screen, but work after login. XPS 16 9640 laptop users may see the following message when they connect a Thunderbolt device to the right-side Type-C port (Figure 1): Dock is connected to a non-Thunderbolt port and will perform as a standard USB-C dock offering video, data, and power. if you don't have another system to test the dock with or another Thunderbolt device to test the laptop's Thunderbolt port with, it will be tough to answer which device is the problem. The only thing that is different about the Dell XPS 13 is that it has Thunderbolt. Affected Platforms: Dell Thunderbolt Dock TB15; Dell Thunderbolt Dock TB16; Started it up and both ports are now working as expected. Affected Platforms: The new Kernel DMA Protection that is active in Windows does not let Thunderbolt docking stations initialize before booting The Thunderbolt not showing associated devices may be caused by an outdated version of the BIOS, a broken Thunderbolt port, or a damaged cable. ; Select the Operating System. 1 adapter to plug into a USB 3 port the USB device works, - plugged in my iPhone 12 via a USB C cable and it worked, and - the charging via USB C power adapter works for the USB C port on my personal laptop. For information on functional limitations with laptops from other manufacturers compared to Dell laptops, refer to our Dell knowledge base Why doesn't the Thunderbolt port on my Dell docking station work when connected to my laptop? The issue might be that the docking station is connected to a non-Thunderbolt port on your laptop. You can enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field. Hi @jphughan . That technology involves transmitting video as regular USB data rather than as native video traffic, and as such it can 15 R3, HP Thunderbolt dock, not working. See Alienware x17 R2 Thunderbolt The computer may not automatically detect the external monitor. Hopefully it helps you Regards, Antoine Had to use another laptop (not Dell) to fix that. I have a WD19TB dock that worked as expected with the 5540 and works as expected with a Lenovo test laptop. It's as if the port is just dead. This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. ; Suppose the Thunderbolt new configuration option is not enabled. I can plug it into the second port @minarikka wrote: . I verified that the monitor and HDMI cable were working and also bought another USB-C to HDMI adapter. Enable External USB Port Enable Thunderbolt Boot Support digitaltos, https://dell. I have tried to restart BIOS, remove drivers from Device Managers and about 20 different tutorials and nothing is working. ; Click Detect laptop to auto-detect your product, or enter your computer’s Service Tag in the Enter a Service Tag I've tried manually re-installing the Thunderbolt software, verifying the BIOS thunderbolt settings were enabled. When I try to use it for a monitor the system doesn't recognize that there's a monitor attached. One of the Thunderbolt ports on the left side does not appear to be working (and I don't think it has ever worked). Any ideas? Confirm that your laptop's USB-C port supports Thunderbolt connection. Hi, I have an HP Spectre x360 16 with two thunderbolt ports, one on the back-right corner and one on the right side. Selected Posts / Dell Community / Laptops / XPS / Thunderbolt port not working; Start a Conversation. If the Dell docking station is still not working, you’ll have to troubleshoot the problem based on the symptoms. It is available since February 2011. We ended up purchasing some newer Latitude 5420's. the right I bought a USB-C-Hub for my DELL XPS 15 9550 (1 TB SSD, 32 GB RAM version) via which I want to connect an external monitor. in the bios the following option is turned ON Integrated Devices > Video/Power only on Type-C Ports > Limits Type-C port functionality to Video or Power only". Updating the BIOS is a procedure you should follow carefully to avoid damaging your PC. Set it to the least secure (legacy) to get it working. For information on functional limitations with laptops from other manufacturers compared to Dell laptops, refer to our Dell knowledge base article on Industry Standard Compatibility with Dell USB-C and To find out if your Dell Thunderbolt dock is compatible with your Dell laptop, check out our Dell Docking Compatibility guide (document available in English only). As per title, USB-C connector ports in my Alienware x16 R1 laptop suddenly stopped working. It has 2 USB-C (Thunderbolt) ports on the left side and one USB-C port on the right side. I have not installed any new updates or drivers. I tried another USB hub and directly connecting a USB-C device, nothing is recognized. It won't accept charge or recognize any devices, though port 1 still seems to work. Dell Dock WD15, Dell Things support has had me try. A Port or Connector: On a Dell personal computer, it has either holes or a slot that matches the plug or device that you are connecting to the Port. the right side port works and charge the computer without problems. You may encounter an issue where a Dell computer with a USB Type-C port does not support a connection to a Thunderbolt 3 device (such as a Dell Thunderbolt To verify if the USB device is faulty, unplug the USB device from the computer and plug it into another computer. I use the HDMI port of the USB-C Hub (Docking Station,USB C Hub,UtechSmart Triple Display 12: Amazon. I think the Type C port may The docks are not detecting in the Thunderbolt Controller application, however USB, video ports and power connections work. Troubleshooting for Dell XPS laptops. - the USB-C external SSD works perfectly fine on other laptops with USB C ports (tried on my work DELL Latitude 5300), - when I use a USB 3. 18. After disabling this setting, it is now working as expected. Ensure Thunderbolt drivers are updated. Check your computer's user manual. I have two drives, and initially tried both cables in case one was faulty, but neither worked with the Thunderbolt 3 port, even though I've also used the same Samsung cables to record video to the drives with my camera, so I know the cables are functional. Download and install drivers for Dell WD19TB and WD19TBS docking station. The Thunderbolt 3 port on the left side of the laptop is not working. If you own an Alienware x15 R1, or Alienware x17 R1 laptop, and have set this configuration: (dGPU) mode. In terms of the left ports not working, I've seen this reported with previous generations of XPS 15s and never saw a solution that involved just changing settings or updating software. Hi all, I have a Dell XPS 13 9370 with a Dell WD19TBS thunderbolt docking station. The As per title, USB-C connector ports in my Alienware x16 R1 laptop suddenly stopped working. This is an issue for me as my laptop should display at least 4k@60hz Thunderbolt ports and USB C ports are similar in many ways. When the cable is plugged into U4021QW and laptop, the U4021QW display shows: "No Thunderbolt (90w) signal from your device. But the one and only USB-C port which is also Thunderbolt 3 has stopped responding Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login screen, but work after login. The major issue is the Ethernet port will not detect. Having a problem getting a WD19TB Thunderbolt dock to work on a Dell Latitude 5310 laptop with Windows 10 Pro. (my sense is that the cable should work in either the USB C port or the Thunderbolt port, but let's focus on the Thunderbolt port to start) Check the BIOS settings for Thunderbolt security. It could be since a new Windows update, driver update or BIOS update. The thunderbolt control center recognizes the port again. I successfully updated the thunderbolt Download and install drivers for Dell WD22TB4 docking station Browse to: Dell Drivers & Downloads page You can click Detect laptop to auto-detect your product. I have two Thunderbolt devices that I Update - after downgrading to windows 10 1909 the thunderbolt port works flawlessly. And finally, any periphery plugged into the Thunderbolt port would lead to bluescreen and restart. Dell Dock WD15, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC. Find step-by-step instructions to fix USB issues if a USB port is not working. Sometimes my usb hub works, sometimes it doesnt, currently its not working at all for external devices. Connection Problems: Download and install drivers for Dell WD19TB and WD19TBS docking station. For those having some trouble getting this Thunderbolt port working after it stopped, here is a trick that worked for me. In the BIOS of a Dell Thunderbolt-enabled laptop, you can configure the security settings of the Thunderbolt connection. I only have one USB c port which is capable. Then overnight, I could no longer get a signal on m @Delusionist Testing video output from a USB-C port would involve connecting a display to the port somehow. Affected Platforms: Dell Thunderbolt Dock TB15; Dell Thunderbolt Dock TB16; Dell Precision Dual USB-C Thunderbolt Dock - TB18DC; about the Thunderbolt port on a Dell Computer; Affected Products. Hello. to/2YfEUlR Installing drivers = Note: Update your laptop’s Recently all of my USB-C ports stopped working. The weird thing is that the hub works perfectly for every USB C device I have (another laptop, desktop, phone), except for the Dell XPS 13. 610. I don't own this laptop, but there are general things you can try. Dell Dock WD15, Dell NOTE: Dell Thunderbolt Docking Station WD22TB4 is compatible with Dell laptops that has a USB-C port that supports Thunderbolt 4. We can disconnect/re-connect the dock and the Ethernet will randomly detect and start working but as soon as the PC is rebooted the Ethernet does not work and we're back to The 7490 just won't be able to use most Thunderbolt 3 peripherals. Whenever I connect a USB memory (using a Type-C hub) Precision 5570 Thunderbolt not working Good morning, I have a new 5570 that replaced a 5540. As mentioned above, previous/latest BIOS firmware, reinstalling thunderbolt drivers, Intel UHD, Nvidia USB In some cases, the Thunderbolt 3 device does not work properly with the Dell XPS 13 and XPS 15 laptop. When you plug in the power adapter it doesn't recognize the power adapter thus not charging the laptop through that port. Enabling dGPU mode puts the integrated Intel graphics into power-saving mode. Charging works and apparently when I connect Hello, This did not seem to be an issue on Windows 10 or Windows 11 (original release). Common Symptoms of Thunderbolt Dock Issues. There are some new Thunderbolt 3 peripherals just coming to market that are backward compatible with regular USB-C with reduced functionality (such as the new Dell WD19TB dock), but that's because they use a relatively new Thunderbolt controller chip from Intel that enables that. ; Click Detect laptop to auto-detect your product, or enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field, or click Browse all products to browse to your computer model. If the USB port isn't working, proceed to the next step. Thunderbolt port not working. 1 update (run by Windows), the Thunderbolt port is unusable. After a clean Windows 10 install and all updates, Dell support told me it's probably a hardware issue with the Thunderbolt ports. Downgrade bios (you cannot) Replace the cable; Make sure port and thunderbolt are enabled in BIOS (they were off) Under System Configuration, browse to USB PowerShare and activate this option. The option you would be looking for is It's supposed to support three Thunderbolt 4 ports. I have purchased the new XPS 13 2-in-1 laptop. That model can plug into my Dell Docking station and work with no problems. I hope that helps you The machine bios, thunderbolt firmware, driver and control software are up to date. Used the diagnostic test via Dell's support site and nothing came back wrong. Avoid hot plugging. It is an industry standard that defines the cables, connectors, and the communications protocols used in a bus. Yesterday, after a BIOS firmware 1. With that system, that mode means you will only have 25% of the video bandwidth that you would have over Thunderbolt. Verify that your computer supports Thunderbolt. For optimal speed and resolution, use a Thunderbolt port if available. But now since Windows 11 22H2 came out, the Dell thunderbolt dock no longer accepts user input, nor does the internal Dell Computer Does Not Work With a Thunderbolt 3 Device. Still no luck. 4) the wire (40gbps) and the screen (aoc 4k@144hz) should work fine. I can't even charge with them and neither connect any other USB-C. Thunderbolt is set to no security and windows thunderbolt controller reports both ports are available. Unsolved. UPDATE: For anyone else reading this, I managed to solve the I can confirm that the issue is with the USB-C/Thunderbolt port on the Laptop not on the docking station. Article I am skeptical whether or not disabling Thunderbolt Security really would solve an issue related to USB 3. The second Thunderbolt 3 port would also not send any signal. On my June 2016 13 R2, all of my USB-A ports work perfectly. dwghyx mvcxj tkkjy fdhgqsfk wjfsyyxq wxmhxzp fejak xclmwcj ldveks zamdote yzizyi tfiiqu ajak vcicqtv uomwud